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Frequently Asked Questions
1. Can I register as a customer?
Is your company interested in becoming a client of Hole in the Wall? Then you can register online by creating an account. You can do this by clicking "register" at the top right of the screen. You can also here to register. If you registered as a customer, you will receive a confirmation by email.
Of course you can also contact us by phone (+31) 0226 331 331 or mail to [email protected] to discuss your registration.
To order through Hole in the Wall, we have the following information from you:
- Contact details
- Chamber of Commerce number and possibly a VAT number
- Account Details
2. How do I place an order?
Once you are logged in, you can place your order through the site. You can also place your order by email at the following email address: [email protected]
3. Do I have to pay VAT?
The prices on the site are prices excluding VAT. For orders within the Netherlands, VAT is currently charged. For the other European countries is that there is no VAT charged need to be if you have a VAT number and this is known to us. Outside Europe, no VAT number is required.
4. Can I as a consumer places an order at Hole in the Wall?
Unfortunately not. We are a wholesale supply business to business only. If you as a consumer are interested in a specific article of Hole in the Wall, you can phone or email contact us. We then try to further help as much as possible.
5. Can I place orders from abroad?
We deliver to all countries within the Benelux, France and Germany. Outside of these countries will be discussed the transportation costs.
6. What are the shipping terms?
DPD is our shipping partner. In the Netherlands we have free delivery on orders over € 100. Under the € 100 will be € 5 per box will be charged. For deliveries outside the Netherlands there is a free delivery from € 150. For orders under € 150 euro will be € 5, - per box will be charged. It is possible that there are special delivery for your region. In that case we will contact you.
7. What is the delivery?
We strive to ship everything as quickly as possible. The delivery time depends among other things on the type of product, inventory, order size and destination. The expected delivery times are also shown in our products. However, this is an indication. If an article is not available, it may take three weeks. To clarify the product and delivery please feel free to contact our sales department.
8. What happens if a product is not (no longer) available?
If an item is out of stock, we will order it from our supplier. Implies that case take a delivery time of three weeks, provided the article is available at our supplier. It may happen that an article canceled or is no longer available. In that case we will contact you.
9. Is there a minimum order value?
In the Benelux we have free delivery on orders over € 150. This amount will be € 10 per box will be charged. Other countries apply a different prepaid amount. To the best obtained from our sales department.
10. Are all products with an official license?
We are a wholesaler specialized in license sales and leader of licensed products in the Benelux. All our items come with an official license. We also sell products with our own designs.
11. Is it possible to place a pre-order?
New articles will be posted as soon as possible. Once they are on the site it is possible to order it in advance. The expected delivery times are indicated for the respective products. However, this is an indication. If an article is not available, it may take three weeks.
12. Where can I find new items?
In the category ' New ' you will find the articles most recently added to our collection. Additionally, you can subscribe to our newsletter to stay informed of the latest developments at Hole in the Wall, as the latest articles and licenses and special offers.
13. How can I present the posters / products?
To present your products Hole in the Wall tidy, we offer different racks and displays at. You can here find. If you are on the shelves and / or displays any questions or want more information about, you can always contact our sales department. They will gladly help you. You can contact our sales department by phone (+31) 0226 331 331 or via email [email protected]